Option 1: SMS service is available to notify you on request time submission time from provider to Neuron and update you with second SMS on final status of the processed request from Neuron.
Hence please ensure that your registered mobile number is updated. (You can refer to SMS FAQ sector for further clarification on service)
Option 2: SAADA Mobile Application available for download through (Apple store Or through Google Play Store)
Once downloaded you can follow below steps:
➞ Open SAADA App.
➞ Click on Neuron application icon on the home page. If Neuron App is not already downloaded and registered, follow these steps: (If you have a pre-registration please go to the next step)
1) When you click on the Neuron icon you will be automatically redirected to the download site, press the download button
2) Open Neuron App.
3) Click on Registration Icon
4) Choose the preferred registration method via Neuron ID or Emirates ID and continue filling out the remaining data.
5) Click on Register Icon
➞ Click on Approvals Icon
➞ You can select Request Date or Provider Name and click on Search to view Authorization records.
Option 3: Check with you provider (clinic, Hospital), as it is common protocol on provider end to update you once insurance authorization has been.
Option 4: contact Neuron customer service toll free number (800-72232) to obtain an update or assist you in any manner.